Customer Service FAQ


When can I expect my order to be delivered?

Estimated delivery dates change based on location. Online orders may take 1 to 3 business days to process depending on order volume and product availability date. If you have any questions regarding order delivery, please contact customer service at with your full name and order number.

Has my order shipped? How can I track my order?


You will receive a shipping confirmation email that is automatically generated when your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact customer service at

The site offers free shipping but why am I being charged?


We offer Free Shipping on orders over $50 in the continental U.S. Extra shipping has to be added for Alaska, Hawaii, Puerto Rico, and Guam.


Will I be charged for an item on my order that did not ship?


If an item that you ordered is not listed on the invoice that comes in your delivery, then this item has gone out of stock. We will only charge you for what we ship to you, so please allow 3-5 business days for your new total to reflect in your bank account. We will notify you via email regarding the out of stock item. We do not have a back order program, so if you see that this item has become available again, please place a new order online.

My order never arrived, what do I do?


Start by checking with surrounding houses or buildings to be sure that you item was not delivered to a neighbor. If you are unable to locate it, please contact customer service at with your order number and full name.


Can I exchange or return an item?


Unfortunately, we do not offer direct exchanges. You may return your unused product with tags attached for a full refund within 30 days of the purchase date. We do not accept returns or replacements from items purchased from third party retailers.

I received a damaged or defective item. What do I do?


Please contact customer service as it is within 90 days from purchase at and we will look further into the issue. Proof of purchase is required. Please email us at with your order number and full first and last name.

How do I return an item?


To initiate a return, please email visit and enter your email. Once you enter your email, a shipping label will be created for you. Simply drop the package off and we will credit you back with your original method of payment.

If you are an international customer (outside of the U.S.), we cannot provide shipping labels unfortunately. Please send your return to:


Tide Republic

1110 Nuuanu Ave #A1-299

Honolulu, HI 96817

United States

Are Returns free?


At this time, we do not offer free returns. The cost of return shipping is not covered by us in the event of a return.